Update #3: Safari could not install a profile due to an unknown error.

Production version of the webstie has been updated to enable it to email the profiles now. If you get an error when installing via Create Profile you will have to use the Email Profile Option. This error is caused by the jailbreak/unlocking software which people use not via the iOS software itself.

Update: All the reports I’ve had have been from Jailbroken iPhones (and all except 1 on iPhones 3G’s) . The profiles install perfectly if they are sent via email to the iPhone and done via the email client. I will have that option set up alter today so until then make sure you have your iPhone’s email set up.

I’ve had chance to get an iiPhone which has the above error. If you are getting this error please let me know if its a 3G or a 3GS iPhone and if it has been jailbroken or not. The one I have is a 3G and is jailbroken and another person had 2 iPhones (3GS or a 3G) and the problem only occured on the 3G (jailbroken unknow)

I’ve found a work around to it on the iPhone I have but please let me know if its the 3G iPhones which have been jailbroken only?

146 thoughts on “Update #3: Safari could not install a profile due to an unknown error.

  1. Im getting this error trying to install US – T-mobile (the first one) on a jailbroken 3G running IOS4. jailbroken with redsn0w

  2. I have just jailbroken and unlocked my iPhone 3G on new 4.0 and wanted to use my t mobile data network but I got this error.

  3. Got the Problem on my iphone 3g. Also there are no network settings available (apn).

    1st try: custom fw with pwnage tool 4.0.1, hacktivation, ultrasn0w 0.93
    2nd try: ios 4 direct from apple, normal activation, redsn0w 0.9.5b5-4, ultrasn0w 0.93.

  4. yes for my case… 3G iOS4, JBroken… not able to run cel data… when trying to set new APN, getting the msg Safari could not install a profile due to an unknown error.

  5. I have this issue with my iphone which is jailbroken and unlocked on ios4. The phone is the iphone 3g. Please let me know what the workaround is to fix this issue.

  6. Fresh copy of iOS 4 jailbroken with redsn0w. GEtting this error on a 3G 8GB. Trying for T-mobile USA but no luck with this profile install. Getting the error above. Whats the work around?

  7. Hi,

    I keep getting the above issue, safari could not install, I have done a complete reboot, my phone was initally on orange uk, I updated via itunes to 4.0 from 3.1.2, and then jailbreaked it using the redsn0w tool. I have tried to downgrade to 3.1.2 and 3.1.3 and had no luck and keep getting the same error message, i have now deleted the data on the iphone doing a complete reset which has taken a few hours and it still does not want to downgrade although I am hoping it has deleted the profile. My cell data network setting has disappeared from the os4 installation, but it just keeps saying the above message meaning I have no data which makes the iphone pointless although the 3g and the Edge is all showing it just doesn’t grab the appropriate apn setting!! HELP!!

  8. iPhone 3G that has been jailbroken with redsn0w and unlocked with ultrasn0w runs with iOS4 and I am having the message in the topic: Safari could not instal a profile due to an unknown error.

  9. iphone 3G jailbroken iOS4 and i have the same issue as everyone else…i just want to use internet without being on wi-fi

  10. Also this problem.
    Iphone 3g on T-Mobile
    updated from 3.1.2 (5.11.07) to iOS 4.0 using redsn0w 0.9.5 Beta 5
    Unlocked with ultrasn0w 0.9.3

  11. Hey admin you can send the fix to my adress it’s faiyez [AT] gmail [DOT] com

    Anyway I’m having the problem with my jailbroken Iphone 3G on iOS 4

  12. Same thing here… “Safari could not instal a profile due to an unknown error.” (iPhone 3G ; OS 4.0 ; missing carrier network settings under general tab ; jailbroken – redsn0w and unlocked with ultrasn0w)…please help…

  13. I have an iPhone 3G Jailbroken on iOS4 with redsn0w and ultrasn0w. (T-Mobile USA) Im having the same problem. Hope the email fix works. Wifi is works just fine.

  14. I am having the same problem. iPhone 3gs os 4.0 used pwnage tool to install a custom firmware.

    When trying to install custom profiles (not just from this site but for my office email as well) Safari always returns the unknown error. I was looking at the console for my phone in iPhone configuration utility while trying to install a profile and this is what I got:

    Thu Jun 24 21:51:04 iPhone profiled[198] : CPDistributedMessagingCenter ignoring message from client lacking the ‘com.apple.managedconfiguration.profiled-access’ entitlement
    Thu Jun 24 21:51:04 iPhone MobileSafari[120] : Unable to send CPDistributedMessagingCenter message named queueProfileDataForInstallation to com.apple.managedconfiguration.profiled: (os/kern) failure
    Thu Jun 24 21:51:12 iPhone securityd[207] : MobileSafari[120] SecItemCopyMatching: missing entitlement
    Thu Jun 24 21:51:12 iPhone securityd[207] : MobileSafari[120] SecItemAdd: missing entitlement

    I hope this helps someone come up with a solution.

    1. Yes.. this is what I am seeing as well.. I have a fix .. I just have to program it into the website at the moment..
      I am pretty sure it is caused by the jailbreak of the iPhone 3G.

      I dunno if this happens on a non jailbroken 3G as no one has let me know yet.

  15. iPhone 3G 16GB, iOS4.0, redsn0w jailbreak, ultrasn0w unlocked.
    Also getting these same unknown error popup errors
    and am unable to edit my own APN in settings>general>network, etc.

  16. Please e-mail me this fix. I need this to maintain in touch with my family. I have looked everywhere and i was guided here. Thank you

  17. I get the safari error. I have a 3G 8g 4.0 firmware. I don’t even have an apn setting in general just a cellular data on off switch.

  18. 8 gb 3G ios 4, redsn0w jailbreak and ultrasn0w unlock

    getting Safari could not install a profile due to an unknown error.

    was able to install an AT&T custom profile that i d/led through email, but there was no way to edit the profile to make it work with t-mobile. (it was a singular.com something profile, and i think it’s purpose was for tethering)

  19. Finally, I’m not the only one!

    iPhone 3GS

    Here’s the weird thing; IPSW created with PwnageTool 4.0 works fine with mobileconfig

    But, IPSW created with PwnageTool 4.01 has trouble with mobileconfig, both from the website AND as an email attachment.

    I’ve gone back and forth between IPSWs (and even used a friend’s which works fine on his phone) yet I’m still seeing the same behavior.

  20. I was able to bypass this by restoring the iphone using my carriers settings. Than run the unlockit and than jailbreak it and unlock it.

    1. Yes. setting the profile BEFORE you jailberak/unlocked it and it works.. so the jailbreaking/unlocking is the thing which kills it you think?

  21. I used redsnow 9.5, the new one. Its definetly related to 4.0 s/w because i just did a restore on my bro 3.1.3 and no issues

  22. I tried running unlockit last time i restored before i unlocked phone but i had to jailbreak it first because i am on tmobile and i had to run the jailbreak to hacktivate it. still same error safari cannot blah blah blah

  23. just installed the new APN changer app via email. works a charm. it’s just a shame that the new ios4 on 3g is horribly slowing the phone down.

    thanks SO SO much for getting this out in an incredibly timely manner!!!

  24. That appears to work for me!

    Again, iPhone 3GS, so currently the only choice is to install a pre-jailbroken iOS 4, created with PwnageTool.

    With IPSW from PT 4.0, mobileconfig files could be loaded fine.
    With IPSW from PT 4.01, mobileconfig files will not load from web or email (only tried unsigned mobileconfig in email)

    Using indextest, I emailed a newly-created signed mobileconfig and was able to load it.

    Is the iphone Dev-Team aware?

    Of course, repo666 is down at the moment, so I can’t unlock. πŸ™

    1. I’ve had reports that redsn0w 0.95 b3 allows it to work fine but 0.95 b4 kills it. Also the problem could be with Pwnagetool 4.01 rather than 4.0 as well.


  25. Sorry for the premature post. The profile works perfectly!!!! Thanks for all the hard work. You’re going to make a whole lot of people like me happy πŸ™‚

  26. Hi Team,

    Works like a charm. You are great. The email option is damn good. However, the MMS is not working.

    1. Yes. MMS.. You cannot set this via mobileconfig files at all and if the options are hidden then it makes it pretty hard to change.

  27. Email installation works great. Now Egde works cool… but 3G is not working… may be my service provider issue or doesnt have 3G. Great took. Thank you!!

  28. Hey, i have a regular 3Gs, it is not jailbroken and i’m getting the same “only one profile allowed” message after the email profile too…. going crazy… im using create profile and from the drop down list i choose US-ATT&T since thats my carrier. Am i doing something wrong!!!???

  29. Iphone 3G 16GB jailbroken with redsnow(last update) and i have the same error message ( for Fr-Virgin) please send me by mail a fix : Orano77[at]hotmail[dot]com

  30. OK, so i restored the iphone from itunes, as soon as it was available of use i did the APN and it worked and i was happy for to finally have done it, but then i clicked on restore iphone to what i had backed up previously so i can can my contacts back and the APN profile disappeared and and took me back where i started… obviously theres something else bothering this from working, it cant be an APP because when you do restore from backup it doesnt put back the apps… what else can it be??(my iphone: 3Gs no jailbreak or redsnow stuff)
    please help, i feel like we almost have it!!

  31. The e-mail option still does not work for me. :-(! I still got the same message. Then i installed it again and the icon on my desktop is just a blank website. It takes me to a blank website. is anyone else getting this problem?

  32. i got the email..what i do with the email…i cant download the file with safari …please add a profile for Qtel qatar….apn is web.qtel

  33. I was getting the error using safari on my 3G pwned phone. Tried using redsn0w and the same thing. Email option saved my phone. Can’t thank you enough. Cheers!

  34. Hum.. When using the Email option I get the following error when I tap the settings.mobileconfig attachment within the email.app

    This URL wasn’t loaded: prefs:root=General&path=Manage dConfigurationList/InstallRequested&sender=com.apple.mobilemail.

    Then the only button I can tap is labeled “Dismiss”

    I have a 3G on tmobile USA, jailbroke with redsn0w and ultrasn0w. I have not tried the latest redsn0w 0.9.5b5-4. Will when I get off work.

  35. 3G jailbroken here in Spain (vodafone)… e-mailing the profile worked perfectly! πŸ™‚ Thank you so much for your efforts! I was afraid I made a mistake by deciding to upgrade to iOS4! Now all works perfectly! One correction you need to make for future Spanish vodafone: the APN is “airtelnet.es” not “airtel.es”. I changed it myself manually before e-mailing the profile. Thanks again! NZ rocks! Greetz.

  36. Finally fixed the APN issue with my 3G 16GB ios4 jb (redsn0w) and unlock (ultrasn0w), via http://www.unlockit.co.nz. Wow, what an excellent website, the owner is a very smart person. I’ve spend many, many. many hours in getting this issue resolves and have tried all sort of methods without any luck, such as:
    1. Restore my phone many times with ios4.
    2. import the new configuration into my phone via iphone configuration tool.
    3. been’s website.

    Here’s what I did to make it work.
    1. Removed my tmobile sim card and insert at&t sim card.
    2. Reset network and Reboot device.
    3. Enabled network again, open safari and navigate to http://www.unlockit.co.nz.
    4. This time, it offer to email me my APN, so I entered my email address.
    5. Open up the email and open the attached file.
    6. The installation appears and I installed the new APN setting.
    7. Replace tmobile sim, reboot and whallla, i can surf the internet with edge.

    Thx to this website for the generous contribution. I hope that I could help someone with my pain.

  37. Hey I upgraded a non jailbroken phone to Ios4. Phone worked fine data, vm, mms everything. I then proceeded to Jailbreak via redsn0w_win_0.9.5b5-4. Now I have jailbroken in the past and gotten everything to work. However after jailbreaking only thing that didn’t work was mms and no tether option.

    I proceeded to install your mobile config, via email and no I have no mms, visual vm, or mms. no sure what to do at this point but restore. Iphone 3g.

  38. Had this problem with my daughter’s hand-me-down iPhone 3G (fairly old one).

    I updated it to iOS4, used redsn0w to jailbreak, ultrasn0w to unlock, went to Bell Canada with her today and got the SIM card. Everything worked great until we got home and found there was no 3G data.

    Called Bell, and believe it or not, got a tech who knew exactly the problem. He directed me to here, and I just finished talking my daughter through the fix (her on speakerphone on the iPhone, while using Safari and Mail to do the install). Had to have the config file emailed, but it installed right away and she is a happy camper (as am I).

    Thank you, thank you, thank you!

  39. Hey,

    The profile works awesome, but a question for Jailbroken iPhones.. do you know how to modify the “carrier bundle” to permanently store the apn. Reason I ask is that I travel between countries very frequent (US / CAN primarily) and i have 2 different sims for each country.. when i go to US, i want to be able to use the 3g right away, but this way i have to log onto wifi first to retrieve config file..

    so just curious if u know where to modify the carrier bundle or any other file now in IOS4 to edit APN settings.. thanks!

  40. I have been able to install the APN Changer after receiving it via email (online option failed). However, even after installation I am unable to browse or get email via my 3G/EDGE connection.

    I have a iPhone 3G running iOS4 and it is JB and unlocked.

  41. just use build-in mail function, in this case i use exchange , the open yr mail with exchange and click on attached config file, then the script will install very easily (open mail with safari will not work).

    as now i got edge to work, but still have problem with mms, still can not set config for mms, anyone have solution?

    thank you

  42. Same problem of Tung, my profile apn carrier work fine vΓ­a email install, but no work for MMS or open the settings tabs for manual configuration. iPhone 3G JB 4.0 redsnow unlock ultrasnow and carrier is Movistar Mexico. You can help me?

  43. ITS WOOOORKING!!! I’am SO GLAD! πŸ˜‰ THANK YOU UNLOCKIT!!! ;)))) now i can use edge and 3g! amazing! πŸ˜‰ thanks a lot !!!!

  44. I just updated my 3G and my email does not work now, I tried the APN Changer but I get an error that says ” only one apn configuration can be installed at a time”, I read somewhere to delete the other profiles at Settings…General…Profiles….I went to Settings….General…and there is no category Profiles. My email works when I am connected to WIFI, but as soon as I turn it off it quits. I tried to restore and then it allowed me to change the APN, but when I went to sync my phone to load all my apps I got the same error again. Basically it wont allow me to add a profile to change the APN because is says there is more than one, but there isn’t!

  45. Took me 2 hours to figure this out, used the email option to get my APN config

    4th, EASILY INSTALL setting.mobileconfig TO YOUR IPHONE
    5th, BELIEVE ME!!!!
    6th, ENJOY πŸ˜€

  46. I recently upgraded my iPhone 3G to 4.0 and unlocked using ultrasn0w 0.9.3. Talked to Tmobile who told me I could not get on their data network with 4.0 and the 3.13 firmware.

    HA! Thanks to APN, who fucking ROCKS, I am using the data network.

    I went to http://www.unlockit.co.nz
    had the settings emailed to me
    opened the email in Gmail on the iPhone
    downloaded the profile
    And VOILA on the network.

    Thanks again APN!!!!

  47. Hi there!

    First of all; thanks a lot! Emailing the profile works beautifully! That’s a very clever workaround for solving that problem. I’m on a jailbroken (redsnow) and unlocked (ultrasn0w) 3G. Using it with T-Mobile.

    Second; I have a question and I don’t know if it might be a stupid one or not, and I do not know if it is even possible. But out of ignorance I ask, can you or someone else make a new “HARD RESET” Tab in the SETTINGS section of the iPhone? Apple should have created this into the OS itself, but I don’t know why they haven’t, instead depending uniquely on the hardware buttons (power and home). The iOS4 update kind of drags down the iPhone’s performance, so every now and then a good “HARD RESET” works well. I know there is SBsettings, but I do not want to install stuff that will later drag down even worse the iPhone’s performance. Is this even possible? You have created a new tab for the APN Profile, so it shouldn’t be hard for you or someone that knows his or way around the iPhone. Is this possible or not? This is just a question, I’m not asking if you can make a custom tailored setting for me. I bet a lot of people would find this useful.

    Again, thanks a lot for the APN Profile, it works great!

  48. My is iphone 3G, carrier is T-mobile. I was able to tether on my computer when it was 3.1.3. after I update it to 4, I cannot tether anymore. it shows that “safari could not install a profile due to an unknown error” it’s factory unlocked, and jailbreaked iphone 3G. Thank you.

  49. hi
    thanks a lot for ur afford.ihad the same problem even i emailed.i am having iphone 3g and ios4 it is jailbroken.please let me go through this thanks

  50. @BW
    Exactly same problem for me….
    How do I delete hidden profiles?
    Is the only way to revert back to OS 3.2 ??
    How do I revert back to an old OS version?

  51. The instal from email loads and shows under profiles. But the tether option disappears all together. When you remove the profile it shows back up wanting you to set it up threw att. Im not giving up my unlimited data for 2 g of data and an extra 20 bucks for tethering. Hope this gets fixed soon.

    1. If you are with AT&T using an iPhone PLan there is no use in changing the APN?? as the settings should already be on the iPhone

  52. I have the exact same problem after the reboot and reset of the network settings on the 3G which is jailbroken (by the newest redsnow i believe). I have everything else working BUT the actual internet.

  53. Hi, i have problem with OS4 on the iPhone 3G ( no jb). I had problems by create and by mail too. My apn is IT Vodafone (IPH). I hope that you can solve my problem. Regards

  54. I have an iPhone 3G, jailbroken with pwnage tool, running os 4. I’m glad I’m not the only one with this problem! Please email me the fix. Thanks.

  55. To Admin
    I have no jailbreak but have the same problems.
    Does anyone now how to cancel the hidden profile?

  56. Iphone 32gb Ios4 Jailbresked woth pwnage amd unlocked with redsn0w. Used email option but get mesagge “only one profile can be istalled”

  57. WOW!!!! Thank you sooooo much!!!! did not have a clue what to do and the people in the shop where they unlocked my phone did not know how to fix it (and gave me my money back πŸ™‚ ) I am soooooo happy!

  58. My Iphone 3g is unlockecd with ultrasnow.. I amgetting the same error and I am also unable to access the file via the email. Please help.

  59. Iam getting this error. Mine is ifon 3G with ios4.01 jailbroken.
    This worked when was in 3.1.3 with the same fon

  60. Hi I have an Iphone 3g OS4 and I have an AT&T old blue plan sim card (before cingular days). I am unable to access your software via cydia and via safari. I get error messages from both. Please help. I need to be able to access my APN files to modify them. please help. I purchased the phone already jb and unlocked. It was unlocked by Cydia.

    Please help

  61. I tried the email, but I am unable to open the email file. When I download it and try to open I get an error saying that it can be open. How do I open the email or what do I need to be able to open this file. The name of the file is settings.mobileconfig

  62. Jailbroken 3g os4. I was able to install only through my set up mail account not through safari.


  63. took me mad …until i used the iphone “internal” Mail app, not using Gmail on safari. that doesn’t work…(Iphone 3G Jailbroken OS4.01)

  64. Im suffering from this issue every since i come to download the “disable 3G/EDGE profile” this message appears “safari could not install…..etc.” my iphone is iphone 3Gs and it has never been jailbroken
    Plus that i have no idea how to email a profile

    Please help me !

  65. When i open the settings through my email it opens the general settings on my Phone.. after than nothings happens.. Let me know wat needs to be done

  66. I have a 3G jailbroken with redsn0w and unlocked with ultrasn0w. And the create profile AND email option causes my iPhone to go to the lockscreen each time.

    Admin – Seems the jailbreak has broken your iphone in this respect.. I would go back to whereever you got the jailbreak from and ask them

  67. i used Iphone 4 Version 4.0 , now error no have Cellular Data Network, Pls help how to call back Cellular Data Network???????????

  68. I have an iPod touch 4 (IOS4.3.5) whenever i want to download a file then a messege comes ” Download failed ” safari couldnt download this file
    Please i need a help !!

  69. iPhone 3G jailbroken 4.2.1 firmware 6.15.00 When I go to your site and when I email the settings, the phone restarts and ends up in safe mode. I have no other tricks done to the phone. I just set it up, jailbroke it and went to your site. I’ll gladly contribute.

  70. I am getting this error on a jailbroken iphone 4 while trying to install a profile for a siri proxy server. the address I was given is
    ERROR RECEIVED IN SAFARI: “Cannot Install Profile Internet Explorer could not install a profile due to an unknown error” which is odd since I use Safari !

  71. i have the same problem with my ifone 4 ( ios 5 ) when im trying a siri certificate !! safari gave me ” safari could not install a profile due to a unknown error

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