As I’ve said in the past I don’t like naming and shaming Carriers but I have take exception with my latest endeavor to get information will help customers of a Certain Carrier.
I have been rethinking about doing this more often now as Carriers have to be more proactive in getting customers onto their service and actually helping them.
Ok.. So this time I got a few emails regarding the Carrier they call LIME – “the Caribbean’s leading communications company” (http://www.time4lime.com)
I emailed them to their customer service email address regarding MMS Settings for their service. After a few emails they said all their settings there on their website and there where no more settings..
Go to :-Settings – General – Network – cellular Data Network
· APN – ppinternet / internet
· APN – ppmms / multimedia"
I emailed them back and asked them for the other settings such as MMS Proxy/MMSC/MNC/MCC etc and they said they couldn’t help me and their was no more settings. (REALLY??) and for me to call 100 to talk to the help desk.. (As I’m not using their service (and not even in their country)) this was impossible to do and I found it strange that someone had to call LIME and the email support couldn’t help me.
So.. If anyone has the full settings for LIME and maybe if someone from LIME wants to comment on this issue with your service representatives not being/unable/not knowing this information it would be great.
I’ve contacted 100’s of Carriers in there past and LIME support seems very lacking on actually helping people use their service.